Let us manage your Rackmax servers, freeing up your technical staff. Server-managed services include OS updates and patches, server security hardening and monitoring, proactive service monitoring, and more.
Managed Support & Services To Make Your Life Easier
We know that in today’s world 24/7 support isn’t enough. Your business needs a hosting partner to rely on for all its support needs. Our managed support services team can be an extension of your operation to monitor, manage and maintain all aspects of your hosting services so you can focus on growing your business.
Setup And Configuration
We start by analyzing your requirements and setting up your service based on this information. This allows our engineers to configure your server with the best possible performance, security, and reliability in mind. Properly planning your server deployment is essential to avoid issues later on and maximize your website’s potential.
We then either setup the sever with your required software to run your websites and applications or compare to your previous server’s software, packages and dependencies to ensure your everything will perform fine on your new server.
Migrate & Test
Once we are done properly setting up your service, we will begin working on migrating all your sites or applications, change all DNS zones and name servers accordingly, check to ensure your sites are loading correctly from a temporary URL, and then give you the OK to change your DNS to this new server.
Analyze & Tweak
When all sites are confirmed to be loading properly from your new server, we will then analyze all traffic and resource usage of your sites and applications to tweak your server’s configurations for best performance.
Managing your newly set-up service is a never-ending task, so we proactively monitor all services, performance, and even IP reputation. Should an issue arise or we notice an abnormality, our technicians will immediately log in, resolve the issue and notify you.
|24/7 Chat & Ticket Support|
|Network & Hardware SLA|
|Hardware Diagnostics & Replacement|
|Manual OS Reloads (2 per month)|
|24x7x365 (5 minute interval) Server Monitoring with Reboot|
Initial Server Setup:
If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server. You must have root access and cPanel running on both the old server as well as the new server.
Recommended Monthly Server Tasks
|Disaster Recovery & Hack Recovery|
3rd Party Server Software Installation Such as:
|4 hours per month of “anything but the code” reactive technical support.|