Server Management
Server Management
Let us manage your Rackmax servers, freeing up your technical staff. Server-managed services include OS updates and patches, server security hardening and monitoring, proactive service monitoring, and more.
Managed Support & Services To Make Your Life Easier
We know that in today’s world 24/7 support isn’t enough. Your business needs a hosting partner to rely on for all its support needs. Our managed support services team can be an extension of your operation to monitor, manage and maintain all aspects of your hosting services so you can focus on growing your business.
Pro-Active Monitoring
Highly-Trained Technicians
24/7 Ticket & Chat Support
Free migration services from any server, with or without a control panel.
We have no ticket or time limits, we’ll work on your issues until you are satisfied.
Regular optimizations and audits to help improve performance of your server and websites.
Setup And Configuration
Analyze
We start by analyzing your requirements and setting up your service based on this information. This allows our engineers to configure your server with the best possible performance, security, and reliability in mind. Properly planning your server deployment is essential to avoid issues later on and maximize your website’s potential.
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Setup
We then either setup the sever with your required software to run your websites and applications or compare to your previous server’s software, packages and dependencies to ensure your everything will perform fine on your new server.
Migrate & Test
Once we are done properly setting up your service, we will begin working on migrating all your sites or applications, change all DNS zones and name servers accordingly, check to ensure your sites are loading correctly from a temporary URL, and then give you the OK to change your DNS to this new server.
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Analyze & Tweak
When all sites are confirmed to be loading properly from your new server, we will then analyze all traffic and resource usage of your sites and applications to tweak your server’s configurations for best performance.
Monitor
Managing your newly set-up service is a never-ending task, so we proactively monitor all services, performance, and even IP reputation. Should an issue arise or we notice an abnormality, our technicians will immediately log in, resolve the issue and notify you.
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Services | Free | Standard $47 | Platinum $97 |
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24/7 Chat & Ticket Support | |||
Network & Hardware SLA | |||
Hardware Diagnostics & Replacement | |||
Manual OS Reloads (2 per month) | |||
24x7x365 (5 minute interval) Server Monitoring with Reboot | |||
Initial Server Setup: | |||
Server Migration If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server. You must have root access and cPanel running on both the old server as well as the new server. | |||
Recommended Monthly Server Tasks | |||
Disaster Recovery & Hack Recovery | |||
3rd Party Server Software Installation Such as: | |||
4 hours per month of “anything but the code” reactive technical support. |
Maintenance & Security
The key to a well-managed and secure server is the continual update of software from security vulnerabilities and general maintenance to keep it performing optimally. A lot of this ties into the pro-active monitoring that we do to that keeps us informed of the health of your server. Other than continual monitoring of your websites and server’s services, we regularly will update your kernel upon confirmation from you and keep all your packages and software updated daily from security vulnerabilities and bugs.
- We use Industry best software that hardens your server with a suite of software, tools and configurations to keep your server secure.
- Installation and configuration of a software based firewall. For Linux, CSF is used and Windows Defender is used for Windows Server.
- Tweak cPanel/Plesk for best security, spam prevention and abusive practices.
- Installation of LMD + ClamAV (Linux Malware Detect) malware scanner specifically designed for Linux environments and proven 48% more effective than any other antivirus for Linux. Weekly scan results are emailed.
- Default SSH root user is disabled and unique SSH sudo user is created.
- Weekly scans from Rootkit Hunter – scanning tool to ensure your system does not have any backdoors or exploits.
- Weekly scans from CHKRootKit – a simple program that detects hacker software and notifies you via email if anything in the root directories get changed.
- Unique SSH port is used to prevent port scanning on the default SSH port.
- Close all ports on your system that are not needed.
- CPHulk or Fail2Ban is installed that will block someone if they attempt to login to your server incorrectly more than the set limit.
- Optional: Setup VPN or IP restricted access so only white-listed IPs can access server.